Private Utility Locates vs Public Utility Locates: What’s the Difference?

Construction worker marking site boundaries

Before any excavation project begins, locating underground infrastructure is one of the most important steps in preventing utility strikes, project delays, and costly repairs. Whether the work involves trenching, directional drilling, grading, site servicing, or foundation excavation, contractors must understand what underground utilities are present before breaking ground.

One area that frequently causes confusion is the difference between public utility locates and private utility locates. While both play an important role in excavation safety, they cover different portions of underground infrastructure. Understanding the distinction can help contractors make informed decisions and avoid unexpected risks on job sites throughout Ontario.

What Public Utility Locates Cover

Public utility locates are typically requested through Ontario One Call before excavation begins. These locates notify participating utility owners that excavation is planned so they can identify and mark the infrastructure they own.

Public utility locates may include:

  • Natural gas lines
  • Utility-owned electrical services
  • Telecommunications infrastructure
  • Municipal water services
  • Municipal sewer services

When contractors request utility locates, utility owners review the proposed excavation area and mark the location of their buried assets where applicable.

These locates are a critical part of excavation planning and are often required before construction activities can proceed. However, they have an important limitation that many contractors overlook.

Public utility locates only identify infrastructure owned by participating utility companies or municipalities. They do not typically cover utilities that are privately owned after the point of service connection.

This distinction is where many excavation-related utility strikes occur.

What Private Utility Locates Cover

Private utility locates focus on underground infrastructure located on private property that is not owned by public utility providers.

Once utility ownership transfers from the utility company to the property owner, those underground services generally fall outside the scope of Ontario One Call locates. As a result, they may remain completely unmarked unless private locating services are performed.

Private utility locating may identify:

  • Private electrical distribution systems
  • Parking lot lighting circuits
  • Underground communication and data cables
  • Irrigation systems
  • Private water lines
  • Private sanitary and storm services
  • Security system cabling
  • Building-to-building utility connections
  • Underground heating and energy systems

Commercial, industrial, institutional, and multi-residential properties often contain extensive private underground infrastructure that has been added over many years. In many cases, accurate as-built drawings are unavailable or outdated, making private utility locating an essential part of excavation planning.

Private utility locating services help contractors gain a more complete understanding of site conditions before excavation begins.

Where Contractors Commonly Get Confused

The most common misconception is that a completed Ontario One Call locate means all underground utilities have been identified.

In reality, Ontario One Call locates only address participating utility owners and their infrastructure. Once a service enters private property and ownership transfers, that infrastructure may no longer be included in public utility locate markings.

For example, a contractor preparing to excavate near a commercial building may receive markings for municipal water, telecommunications, and hydro infrastructure. However, the property may also contain privately owned electrical feeds, site lighting circuits, communication cables, irrigation lines, or water services that remain unmarked.

Because these private utilities often serve critical building systems, striking one can result in expensive repairs, operational disruptions, and project delays.

The risk increases on older properties where utility installations have occurred over decades without complete documentation.

When underground conditions are uncertain, contractors may also benefit from advanced locating methods such as ground penetrating radar. Ground penetrating radar can assist in identifying subsurface anomalies and buried infrastructure that may not be visible through conventional records alone.

Typical Excavation Projects Requiring Both

Many construction and maintenance projects require both public utility locates and private utility locating services to achieve a complete picture of underground conditions.

Projects that commonly require both include:

Commercial Site Development

New commercial construction often involves extensive excavation for foundations, utilities, parking lots, and landscaping. Existing private services on the property may need to be identified before construction proceeds.

Parking Lot Reconstruction

Parking lot rehabilitation projects frequently require excavation near lighting systems, communication lines, drainage infrastructure, and electrical services that may be privately owned.

Electrical Service Upgrades

Contractors installing new electrical services or modifying existing systems must understand the location of both utility-owned and privately owned electrical infrastructure.

Utility Trenching

Utility trenching projects often cross areas containing a mixture of public and private underground services. Accurate locating helps reduce the risk of accidental damage.

Industrial Facility Expansions

Industrial properties commonly contain extensive underground networks supporting operations, equipment, and building systems. Private utility locating is often a critical component of site planning.

Plumbing and Sewer Repairs

Excavation associated with sewer, water, or drainage repairs may involve both municipal infrastructure and privately owned service connections.

In each of these situations, relying solely on public utility locates can leave contractors exposed to significant risks.

Why Understanding the Difference Matters

Utility strikes can create safety hazards, disrupt operations, increase project costs, and lead to unexpected downtime. Understanding the difference between public utility locates and private utility locates helps contractors identify potential gaps in underground utility information before excavation begins.

A comprehensive locating strategy provides greater visibility into underground conditions and supports safer excavation practices across commercial, industrial, and institutional projects.

Before any excavation activity starts, contractors should evaluate whether both public and private locating services are necessary based on the scope of work and the characteristics of the property.

Request private utility locates before your next excavation project.

For assistance with locating underground infrastructure on private property throughout Ontario, visit the contact us page to speak with a locating professional.

Google Reviews

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CJ Environmental Corp

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Tristan Bishop

I’m Absolutely satisfied with completes service. They came at short notice without a problem. They charge a real fair price and everyone your in contact with, be it Steph at the office to Peter or Tim are very knowledgeable, very professional and make life easy, thanks again for everything and we will sure be working on further projects together in the future. If your looking for concrete scanning these are the guys!


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Ed Jones

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Patrick Patterson

I had a great experience with the Complete Locating Team!
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Scott Nelson

I use Complete Locating Services for all of our private locates. From the first call to Steph to meeting with Tim on site and follow up calls with Pete they are an exceptional team. They are through, very reliable, and always take the time to make sure everything is marked accurately. Their professionalism gives me complete confidence on every Project. Highly Recommend!!


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Steve Graham
I recently hired Complete Locating Services Inc. for private utility locates on a commercial project in the Brantford area, and I couldn't be more impressed. Their team arrived on time, equipped with top-notch tools like GPR and sewer cameras, and pinpointed every underground line with incredible accuracy—no surprises or delays during excavation. The process was seamless, efficient, and cost effective. Professional from start to finish, with clear communication and a focus on safety. If you need reliable private locates, these guys are the best in Ontario. 5 stars all the way—highly recommend!

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Elissa Pena
Complete locating services has been taking care of all our private locate needs for almost 7 years now. Every time I reach out with any questions, requests or concerns they are hands on deck ready to help immediately. I dont even have a contact for any other private locating company because they are the BEST! (Shout out to Steph!) Thank you for all your hard work and amazing customer service and I look forward to working together in the future like always :)

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Marc Vicano
We’ve worked with Complete Locating Services and Complete Cutting & Coring, and their team has been exceptional across the board. Their attention to detail, professionalism, and reliability make them stand out. The work is precise, the crew is respectful of the jobsite, and they consistently leave everything clean and headache-free. A top-notch operation that we will continue to rely on for both private locates and concrete cutting/coring. Highly recommend

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